Domestic and Family Violence Support

Domestic and Family Violence (DFV) is behaviour that is abusive, threatening, coercive or controlling, occurring within a family, domestic, or de-facto relationship.

DFV can take many forms, includin:

• Physical and/or sexual violence.
• Emotional and/or Psychological abuse.
• Economic or financial abuse
• Controlling, intimidating or manipulative behaviour
• Threats to someone’s safety, wellbeing or privacy

We also recognise that sexual violence can occur outside of domestic or family relationships, and people affected by this may still need support from us.

At E.Tel, we know that domestic, family and sexual violence can affect anyone. When this happens, staying connected can be critical and we are here to help.

If you are a customer experiencing domestic, family or sexual violence, we’ll support you with care, respect and understanding. We’ll work with you to find practical options that help keep you safe and connected.

Depending on your situation and what you’re comfortable with, we may be able to help with:

• Financial hardship support
• Cancelling or reactivating services
• Providing financial relief to an account
• Opening a new account that is not linked to the person causing harm
• Changing billing delivery methods or billing addresses
• Adding extra account security, such as PIN or verification code
• Helping you connect with specialist support services, without asking you to repeat your story

You don’t need to go into detail about what’s happened to receive support, unless we’re legally required to ask or it is necessary to protect your safety.

Call E.Tel Support on 1300 383 588 to speak with our team.

If you are in immediate danger, call [[000|tel:000]]

Free, confidential help from other organisations if available if you need it:

1800 RESPECT

National domestic, family and sexual violence counselling, information and support service. www.1800respect.org.au 1800Respect (1800 737 732)

Rainbow Sexual, Domestic and Family Violence Helpline

Specialist support for LGBTIQA+ people. https://fullstop.org.au/ 1800 497 212

National Debt Hotline

Free financial counselling for people experiencing financial abuse. www.moneysmart.gov.au 1800 007 007

Relationships Australia

Support groups and counselling on relationships and for abusive and abused partners. www.relationships.org.au 1300 364 277

Mensline Australia

Supports men who are dealing with family and relationship difficulties. www.mensline.org.au 1300 78 99 78

National Disability Abuse and Neglect Hotline

An Australia-wide telephone hotline for reporting abuse and neglect of people with disability 1800 880 052

Australian Government Services for Domestic Violence

Each State and territory has it’s own network of services to help people deal with domestic family violence. You can find the services listed here: www.respect.gov.au/services/