Home Internet Support

Is your nbn™ activated? If yes, that’s great! The next step is setting up your modem. If you’ve chosen to configure your own, don’t worry—it’s simpler than you might think. This guide will walk you through the process step by step.

Step 1: Check Compatibility

Before starting, ensure your modem/router is compatible with your nbn™ connection type:

• FTTN/FTTB: Requires a VDSL-compatible modem/router.
• FTTP/FTTC/HFC: Requires a WAN-enabled modem/router.

To check your nbn™ connection type, visit the nbn™ website and enter your address. This will provide details about the type of connection available at your property.

If you’re still unsure or have questions about compatibility, feel free to contact our customer support team for assistance.

Step 2: Gather Your Details

You’ll need your unique PPPoE username and password, provided in your activation email.

Step 3: Connect Your Modem Router

For FTTN/FTTB (VDSL2):

• Connect the DSL port on the modem/router to your telephone wall socket.
• Plug the power cable into the modem/router and a power outlet.

For FTTP/FTTC/HFC (WAN):

• Connect the UNI-D1 port on the nbn™ Connection Box to the WAN port on your modem/router using an Ethernet cable.
• Plug the power cable into the modem/router and a power outlet.

Step 4: Access the Configuration Page

• Open a web browser (e.g., Chrome, Safari).
• Type the router’s default configuration page address into the address bar. Common addresses include:
• http://192.168.1.1/
• http://192.168.0.1/
• http://routerlogin.net/ (for Netgear routers)
• Check the label on the back of your router if these addresses do not work.

• Log in using the default username and password (usually 'admin/admin' or 'admin/password').
• If the password is incorrect, try searching online by typing your modem model into Google to find the default username and password for that specific model.
• If you’ve forgotten the login details, reset the modem/router by holding the 'Reset' button for 10-15 seconds, then use the default credentials.

Step 5: Enter Your Internet Settings

• Navigate to the 'Internet Setup' or similar section.
• Select 'PPPoE' as the connection type.
• Enter your PPPoE username and password (found in your activation email).
• Save the settings and restart your modem/router.

Step 6: Test and Get Started!

Open a web browser on a connected device and visit a website to confirm that the internet connection is working.

Troubleshooting Tips

Internet is not working after setup

• Ensure all cables are securely connected.
• Double-check your PPPoE username and password.
• Restart your modem/router and nbn™ Connection Box (if applicable).

Forgot modem/router login details

• Reset the modem/router by holding the 'Reset' button for 10-15 seconds.
• Use the default login credentials (usually 'admin/admin' or 'admin/password').

Compatibility issues with modem/router

• Confirm your modem/router supports your nbn™ connection type: VDSL for FTTN/FTTB or WAN-enabled for FTTP/FTTC/HFC.
• Contact customer support for assistance.

Can’t find PPPoE username or password

• Check your activation email for the details.
• Contact customer support if the details are missing or unclear.

If you are still having issues connecting to the internet, please feel free to contact our technical support team here.

Download Setup Guide

You can download the full setup instructions in PDF format by clicking the file below.

BYO Modem Setup Guide.pdf

Step 1: Confirm Your Internet is Active

You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup.

Step 2: Unbox Your Modem

Before starting, make sure you have all items in the box. The cables included are:

• Ethernet Cable (RJ-45)
• DSL Cable (RJ-11)
• Power Cable

Step 3: Set Up Your Modem Connections

Step 4: Wait 15 Minutes for the Modem to Initialize

After about 15 minutes, you should see Power, Internet, and Wi-Fi lights turn solid blue.

Step 5: Connect Your Devices to Wi-Fi

• Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem.
• On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name.
• Enter the Wi-Fi password when prompted and connect.

Step 6: Test and Get Started!

Open a web browser on a connected device and visit a website to confirm that the internet connection is working.

Troubleshooting Tips

No Blue Light

• Check that the DSL cable is firmly connected to both the modem and the telephone wall socket.

Slow Speeds

• Try moving closer to the modem if you're using Wi-Fi, or consider using an Ethernet cable for a more stable connection.

No Wi-Fi Signal

• Make sure Wi-Fi is enabled on your modem and that your device is within range.

If you are still having issues connecting to the internet, please feel free to contact our technical support team here.

Download Setup Guide

You can download the full setup instructions in PDF format by clicking the file below.

Modem Setup Guide FTTN and FTTB.pdf

Step 1: Confirm Your Internet is Active

You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup.

Step 2: Unbox Your Modem

Before starting, make sure you have all the necessary cables:

• Ethernet Cable (RJ-45)
• Power Cable

* Note: You will also receive DSL Cable in the box, but you won’t need this for your setup.

Step 3: Set Up Your Modem Connections

Step 4: Wait 15 Minutes for the Modem to Initialize

After about 15 minutes, you should see Power, Internet, and Wi-Fi lights turn solid blue.

Step 5: Connect Your Devices to Wi-Fi

• Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem.
• On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name.
• Enter the Wi-Fi password when prompted and connect.

Step 6: Test and Get Started!

Open a web browser on a connected device and visit a website to confirm that the internet connection is working.

Troubleshooting Tips

No Blue Light

• Check that the DSL cable is firmly connected to both the modem and the telephone wall socket.

Slow Speeds

• Try moving closer to the modem if you're using Wi-Fi, or consider using an Ethernet cable for a more stable connection.

No Wi-Fi Signal

• Make sure Wi-Fi is enabled on your modem and that your device is within range.

If you are still having issues connecting to the internet, please feel free to contact our technical support team here.

Download Setup Guide

You can download the full setup instructions in PDF format by clicking the file below.

Modem Setup Guide FTTP and FW.pdf

Step 1: Confirm Your Internet is Active

You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup.

Step 2: Unbox Your Modem

Before starting, make sure you have all the necessary cables:

• Ethernet Cable (RJ-45)
• Power Cable

* Note: You will also receive DSL Cable in the box, but you won’t need this for your setup.

Step 3: Set Up Your Modem Connections

Step 4: Wait 15 Minutes for the Modem to Initialize

After about 15 minutes, you should see Power, WAN/DSL, Internet, and WLAN lights turn solid blue.

Step 5: Connect Your Devices to Wi-Fi

• Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem.
• On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name.
• Enter the Wi-Fi password when prompted and connect.

Step 6: Test and Get Started!

Open a web browser on a connected device and visit a website to confirm that the internet connection is working.

Troubleshooting Tips

No Blue Light

• Check that the DSL cable is firmly connected to both the modem and the telephone wall socket.

Slow Speeds

• Try moving closer to the modem if you're using Wi-Fi, or consider using an Ethernet cable for a more stable connection.

No Wi-Fi Signal

• Make sure Wi-Fi is enabled on your modem and that your device is within range.

If you are still having issues connecting to the internet, please feel free to contact our technical support team here.

Download Setup Guide

You can download the full setup instructions in PDF format by clicking the file below.

Modem Setup Guide HFC.pdf

Step 1: Confirm Your Internet is Active

You should have received an SMS from us confirming that your internet service is active. If you haven’t received this message, please wait until you receive it before proceeding with the setup.

Step 2: Unbox Your Modem

Before starting, make sure you have all the necessary cables:

• Ethernet Cable (RJ-45)
• Power Cable

* Note: You will also receive DSL Cable in the box, but you won’t need this for your setup.

Step 3: Set Up Your Modem Connections

Step 4: Wait 15 Minutes for the Modem to Initialize

After about 15 minutes, you should see Power, WAN/DSL, Internet, and WLAN lights turn solid blue.

Step 5: Connect Your Devices to Wi-Fi

• Look for the Wi-Fi name (SSID) and password, which can be found on a sticker on the back or bottom of the modem.
• On your device (e.g., smartphone, tablet, or laptop), go to Wi-Fi settings and select the modem's Wi-Fi name.
• Enter the Wi-Fi password when prompted and connect.

Step 6: Test and Get Started!

Open a web browser on a connected device and visit a website to confirm that the internet connection is working.

Troubleshooting Tips

No Blue Light

• Check that the DSL cable is firmly connected to both the modem and the telephone wall socket.

Slow Speeds

• Try moving closer to the modem if you're using Wi-Fi, or consider using an Ethernet cable for a more stable connection.

No Wi-Fi Signal

• Make sure Wi-Fi is enabled on your modem and that your device is within range.

If you are still having issues connecting to the internet, please feel free to contact our technical support team here.

Download Setup Guide

You can download the full setup instructions in PDF format by clicking the file below.

Modem Setup Guide FTTC.pdf