About E.Tel
The Australian telco with prices you’ll love.
Choose from mobile plans on the Optus network, NBN home internet and travel eSIMs across 200+ destinations.
Our services
Keeping you connected on the move and at home
Mobile plans
SIM-only plans on the Optus network, with no lock-in contracts.
Explore mobile plans →
NBN plans
Home internet plans with simple setup and no bundling required.
Explore NBN plans →
Travel eSIMs
Stay connected in 200+ destinations without swapping a physical SIM.
Explore travel eSIMs →
Why 50k+ Aussies choose E.Tel
At E.Tel, we’re more than just a service provider. We’re your partner in staying connected. Whether it’s through affordable mobile plans or reliable NBN services, we’re here to keep you connected to what matters most. We truly value every customer and are committed to providing you with the best possible experience. While the big providers keep raising prices, E.Tel stands against the trend, offering quality services at fair prices because you deserve better.
E.Tel at a glance
1999
Founded in Australia
Optus
Network we run on
98.5%
Australian coverage
Our journey
From time, through time
Guided by local values and a personal approach, we’re proud to be your trusted partner in both Australian and global connectivity.
Est. 1999
Since 1999, E.Tel has been dedicated to connecting Australians. Starting as a business landline provider, we grew to become one of Australia’s fastest growing mobile service providers, proudly serving not only Australians but also people newly arriving in Australia as an official and comprehensive telecom service provider.
Today
Today, we further expanded our offerings to introduce our global travel eSIM service—an innovative solution designed to provide convenient, affordable and seamless connectivity to world travellers. With coverage in over 200 countries, our eSIM service empowers you to stay connected wherever you go, reaching beyond Australia to truly connect you with the world. Easy to set up and ideal for staying online abroad, our global travel eSIM eliminates the hassle of expensive roaming charges and the need to swap physical SIM cards.
Our coverage
Reaching 98.5% of Australians
At E.Tel Mobile, we believe in the power of connection. That’s why we’ve partnered with the superfast and reliable Optus network, allowing us to reach 98.5% of Australians. Whether you’re browsing the web, streaming your favourite content, or staying in touch with loved ones, our extensive coverage ensures a seamless connection experience across the nation.
Our commitment
A local team available 7 days a week
At E.Tel, we understand the importance of human connection. That’s why our local team is always ready to hear from you. We believe you shouldn’t have to sift through pages of self-help guides or wait hours on hold. Our commitment is to provide the highest quality, human customer service to each and every one of our valued customers. We would also love to hear your feedback about our service.
Our values
Simplicity, transparency and affordability
We believe that mobile communication should be simple and accessible to all. Our commitment to clear and transparent pricing means you’ll always know exactly what you’re paying for. For senior Aussies, we offer unbeatable discounts via the state-run seniors card programs.
Award winning service that stays with you
Australian Service Excellence Awards
CSIA
Experts Choice Awards - Mobile Plans
Mozo
Got questions?
E.Tel FAQs
What network does E.Tel use?
E.Tel runs on the Optus 4G and 5G networks, covering 98.5% of the Australian population, and all our latest plans are 5G enabled. Check your address on our coverage map.
Are there any lock-in contracts?
No. Our plans have no lock-in contracts, so you can cancel any time. If we get your request before the 15th of the month, your service is cancelled at the end of that month. On or after the 15th, it’s cancelled at the end of the following month.
Can I keep my number when I switch to E.Tel?
Yes. Just have your current provider’s account details ready when you activate your SIM. Most number transfers take about 15 minutes, though depending on your provider it can take up to 4 hours.
Do I need to buy a phone from E.Tel?
No. All our plans are SIM only, so you can use your own unlocked phone. Choose an eSIM, delivered to your inbox straight away, or a physical SIM, posted by Australia Post in 2 to 7 business days.
How can I contact E.Tel?
Our local team is here 7 days a week, 8am to 8pm AEST. Call us on 1300 383 588 or email [email protected].