Activate SIM

Policies, Terms & Conditions

All the legal stuff that you should know about.

  • Mobile Plans Terms and Conditions

    E.Tel’s mobile plan terms outlining service provision, billing, customer obligations, privacy, and dispute resolution.

    View

  • Travel eSIM Terms and Condition

    E.Tel’s travel eSIM terms detailing service provision, usage conditions, customer obligations, privacy, and dispute resolution.

    View

  • NBN Terms and Condition

    E.Tel’s home internet terms covering service delivery, billing, customer obligations, privacy, and dispute resolution.

    View

  • Important Information

    Overview of E.Tel’s key information on compliance, sales, usage, billing, network, security, and customer support.

    View

  • International Calls Price Table

    E.Tel's international call rates for all destinations.

    View

  • Standard Form of Agreement (SFOA)

  • Mobile Plans Fair Use Policy

    E.Tel's mobile plans fair use policy, which defines normal personal use as well as defines examples of unreasonable use. Important for keeping prices low for everybody.

    View

  • Travel eSIM Fair Use Policy

    E.Tel’s travel eSIM financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need.

    View

  • Customer Complaints Policy

    Overview of E.Tel's complaints handling and resolution process. We strive to offer a 5 star customer experience to all our customers!

    View

  • Appointment of Advocate or Authorised Representative

    Not around to manage your account? Use this form to appoint an authorised representative.

    View

  • Domestic Violence Resources

    If you are experiencing DFV, E.Tel is committed to supporting you with care, respect and understanding.

    View

  • Privacy Policy

    At E.Tel, we take your privacy seriously. Our policy explains how we collect, use, store and disclose your personal information.

    View

  • Financial Hardship Policy

    E.Tel’s financial hardship policy provides support for customers facing payment difficulties, offering payment plans and billing support for those in need.

    View

  • Direct Debit Policy

    E.Tel’s Direct Debit Policy outlines how payments are processed, including billing schedules, authorisations, and customer responsibilities.

    View