At E.TEL Communications Pty Ltd ( ABN 84 075 084 329 ) , we take the protection of your privacy very seriously. We are committed to safeguarding your personal information and ensuring the security of your data.
Why do we collect personal information?
To provide you with our products and services, we need to collect certain personal information when you sign up. This is a legal requirement for us to supply you with the services you request. We may need to collect additional information after you join to manage your account and continue providing our services. We only collect personal information that is reasonably necessary for business purposes - specifically to supply you with the products you've requested and to provide you with the best possible service.
How does E.Tel collect personal information?
We collect personal information in various ways, including:
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Direct provision by you through our website, forms, phone, email, or social media
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During the process of providing you with a requested product or service
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From third-party service providers and business partners
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From publicly available sources
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Through electronic tagging mechanisms like cookies
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From our records of your service usage
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When required by law, such as identity verification before supplying a product or service
How does E.Tel store and protect personal information?
E.Tel uses a combination of computer storage facilities, paper-based files, and other records to store personal information. We have implemented numerous measures to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We also take reasonable steps to destroy or de-identify personal information when it's no longer needed.
How can I access my personal information?
Upon request, we will provide you with a copy of any personal information we hold about you. We may charge a fee for retrieving this information, which we will inform you about and obtain your agreement to before providing the information. Please contact our customer service to request access to your personal information.
How do I authorise others to act on my behalf?
You can appoint an Advocate or Authorised Representative to deal with us on your behalf by contacting our customer service. We may accept a person holding an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative for your account, subject to receiving certified documentation.
Getting in touch
If you have any questions about Privacy & Security at E.Tel, wish to update information we hold about you, or make a complaint about our collection, use, or disclosure of your personal information, please contact:
Privacy Officer
204/66 Berry Street
North Sydney, NSW 2060
Or
Complaints will be forwarded to E.Tel's Privacy Officer, who will acknowledge and respond to complaints within 30 days. The response will confirm whether there has been a breach and provide detailed information on rectification actions, future prevention measures, and any necessary actions on your part.
If you're unsatisfied with the resolution or if we fail to respond within 30 days, you can request a review of the complaint and resolution.
If you remain unsatisfied, you can lodge a further complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.