Australia, we got you covered.
Network
Optus
Speed
Uncapped
Population covered
98.5%
Check E.Tel’s coverage at your home, work or other places
The coverage map shows where you’re likely to get mobile coverage on the Optus network when outdoors and at ground level. Actual coverage may vary depending on factors such as your location, surroundings and device. A compatible device, plan and SIM are required to access 5G.
Enjoy 30-day mobile network guarantee
Try E.Tel for 30 days and see how the coverage works for you. If you're not satisfied within your first 30 days, you can cancel and receive a refund for your plan fee. You will only be charged for any services used that were not included as part of the plan.
Loved by 50k+ Australians, and counting
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Top Rated
Excellent
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I was very impressed by the young lady who answered my call. She was very courteous and very aware. She solved y my problem which saved me having to pay a visit to my local provider. Very professional.
The transfer went very quickly.I forgot to scan the QR code and Etel was so helpful.One consultant Christina was so helpful and answered phone quick.Im connected now.Coverage very good.The speed is much faster than I expected.Very pleased.
I’ve been an E.Tel customer for more than a year now and I continue to be impressed. The network coverage around Sydney has been solid and I almost never deal with dropouts. Their plans are clear, affordable, and offer great value compared to others I’ve tried. Customer support has been excellent too - fast replies and helpful people every time. Definitely a provider I’m confident recommending.
Good customer service as all my questions regarding my data usage was answered promptly I switched recently to Etel and I’m so happy with their service The enternet is great and the coverage is of mobile network is way better than other competitors
Great service! Affordable price and I really wish I switched earlier!
Fantastic experience with Etel.
Very quick on replying and resolving my request. And fast communicate with me. Sincere thanks from an E-Tel user or 20 years. You are an angel on the sky. Uncanditionally happy. Thank you, Etel.
Reasonable pricing and data allowance. Prompt customer support provided while on roaming. Overall a good service provider.
I have been with E.Tel for more than 10+ years. I enjoy the flexible mobile plans and reliable services. E.Tel takes care of both high valued and low valued customers. The call centre is very helpful and quickly helped me to update personal details. I have recommended my friends to consider E.Tel Mobile services which is quite competitive and value for money in the market place.
Very satisfied with customer service.
My experience was fantastic nice people on the phone very friendly and polite.
I have been using them since 2020. Their customer service is getting better and better. Quick responses.
Very friendly and responding customer service, best offer I've found in Australia
International roaming, easy to get it activated before you leave Australia
I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel!
Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive.
Very Quick Response to my Email. Easy to deal with!
A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total.
Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended.
Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x
Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception.
E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved.
The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing.
Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive.
Good value for money! ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service.
I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it!
Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends.
It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability .
It was easy to swap 2 mobiles and home nbn over the phone, the customer service officer did her job very well.
Really pleased with the help and support of your service team…. I had issues with setting up eSim and Cristina was support all the way…relieved the stress and simplified everything…thank you for all the support..
Easy setup of overseas roaming and assistance with phone settings
I have been using e-tel for the last few months and I am very pleased with the service overall. When I need support the staff are very helpful and friendly. Communication with them was simple and fast. I would highly recommend :)
Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family.
I have managed to transfer my present mobile provider to E.Tel Mobile within a day or less as it is much cheaper. The transfer was done very quickly and smoothly. The service was excellent. Well done!!!!!
In this day and age it's refreshing to get quick and professional, friendly service. The back office follow up at ETel is on the ball so happy to give them a big wrap and 5 stars.
Great customer service team! So quick at replying to my request and was so lovely!
A great provider. The best price and quality service.
Very active and prompt customer support, we are using their services for more than 4 years :)
Why pay more than double for the same service and get poor customer service? E.tel are great value for money, they answer the customer service number quickly and fix problems.
Service was easy to establish, good friendly staff.
Customer service is very helpful. Very happy with E Tel
Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner
Very helpful and easy to connect
Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change
Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package.
Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again.
Good service - better than hoped for result. Thanks for listening to your clients.
Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up.
My issue was solved quicky and pleasantly with timely follow-up. Thank you.
Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars.
Each person in our company has an Etel phone number! Convenient and easy to use!
Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service.
10/10 customer service and only took a few mins to transfer my number across
Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them!
Great service and really helpful customer support. Would highly recommend.
Got questions?
Mobile coverage FAQs
How do I choose the right mobile plan for me?
Start with how much data you use each month: the E.Tel app shows your live usage. Monthly plans are billed on the 1st of each month and include free international call minutes to 75 countries. 28-day plans renew every 28 days, with no excess data charges. All our latest plans are 5G enabled, and every plan is SIM only, so you bring your own unlocked phone.
What's the difference between contract and no-contract plans?
A contract ties you to a provider for a minimum term. E.Tel plans have no lock-in contract, so you can cancel any time, in writing or through your online account. If we get your request before the 15th of the month, your service is cancelled at the end of that month; on or after the 15th, at the end of the following month. To keep your number, transfer it to your new provider before the cancellation takes effect.
Does my unused data roll over to the next month?
Not on our standard plans: each month starts fresh with your plan's full data allowance. Data rollover is only available on selected Seniors plans. If you often run short, a bigger plan is usually the better fit, and the E.Tel app shows your live usage.
Can I add international roaming to my plan?
Yes. Call us on 1300 383 588 a few days before you travel to activate roaming. You only pay for what you use, which suits occasional calls, texts and maps. For heavier data use abroad, our Travel eSIM is a better option.
Can I switch plans at any time?
Talk to our team on 1300 383 588 or at [email protected] and we'll help you move to the plan that suits you. With no lock-in contract, you're never tied to a plan you've outgrown.
Do you offer family or multi-line plans?
Every E.Tel plan is SIM only and chosen per service, so each person can pick the plan that fits how they use their phone. To add more services, talk to our team on 1300 383 588.
What's included in my mobile plan?
Every plan runs on the Optus network, with unlimited calls and SMS within Australia, and hotspot and tethering included (it uses your plan's data). Monthly plans also include free international call minutes to 75 countries and unlimited MMS. Your plan's Critical Information Summary, in your online account, has the full details.
How does billing work for my mobile plan?
Monthly plans are billed on the 1st of each month by direct debit. Your first bill covers two billing cycles: a part-month charge from the day your service starts, plus the full fee for the following month. Bills are issued within the first 15 days of each month, and direct debit is taken on the 26th (or the next business day). 28-day plans renew every 28 days.