Direct Debit Request & Direct Debit Service Agreement

By providing your payment details and agreeing to this Direct Debit Request and Service Agreement, you (“you”, “your”):

(a) Authorise E.Tel Communications Pty Ltd (“E.Tel”, “we”, “us”) to debit funds from your nominated bank account or credit card for all amounts payable in connection with your E.Tel services; (b) Authorise your financial institution to process these debits in accordance with this authorisation; (c) Acknowledge that the amounts debited may vary depending on your selected plan, usage, fees, and any other charges payable under your agreement with E.Tel; (d) Acknowledge that debits will occur on or around the due date specified on your invoice; (e) Confirm that you are the account holder or an authorised signatory to the nominated account; (f) Confirm that you will ensure sufficient cleared funds are available in your nominated account on the due date. (g) Confirm that the authority to debit from card or bank account is ongoing until cancelled.

2.1 Debiting your account

We will debit your nominated account periodically for amounts due in connection with your service, as set out in your plan, invoice, or otherwise agreed with you. If a debit falls on a non-business day, it may be processed on the next business day.

2.2 Changes to debiting arrangements

We will provide reasonable notice in advance of any material changes to your direct debit arrangements, including changes to the frequency or method of debiting (excluding changes due to your usage or plan changes).

2.3 Your obligations

You must ensure that:

• your nominated account details are correct and up to date;
• your account can accept direct debits;
• sufficient funds are available on the due date.

2.4 Failed or dishonoured payments

If a direct debit is declined or fails:

• we may charge a dishonour or administration fee;
• we may attempt to reprocess the payment;
• your service may be suspended or cancelled in accordance with your service terms.

2.5 Stopping or changing debits

You may request to:

• stop a debit;
• defer a debit; or
• change your payment details,

by logging in to submit the requested changes at https://app.etel.com.au or by contacting us at least 3 business days before the scheduled debit date. You may also contact your financial institution to stop or cancel a direct debit.

2.6 Disputes and errors

If you believe a debit has been made incorrectly:

• you should contact us as soon as possible;
• we will investigate and respond promptly;
• if an error is identified, we will refund or adjust the amount accordingly.

You may also raise a dispute with your financial institution.

2.7 Confidentiality

We will keep your banking and payment details confidential, except where disclosure is:

• required by law;
• necessary to process transactions; or
• required to investigate a claim or dispute.

2.8 Notices

We may provide notices under this agreement via email, SMS, or other agreed communication channels.

2.9 Cancellation

This Direct Debit arrangement remains in place until:

• you cancel it; or
• your agreement with E.Tel ends.

By signing this form or selecting the acceptance checkbox during signup (as applicable), you:

• confirm that you have read and understood this Direct Debit Request & Service Agreement;
• agree to be bound by its terms; and
• authorise E.Tel Communications Pty Ltd to debit your nominated bank account in accordance with this agreement.

For electronic acceptance, this agreement is taken to be validly formed upon your confirmation and submission, and constitutes your authority for the purposes of applicable payment and banking regulations.

Payment via Card

If you elect for payments via credit or debit card:

• you acknowledge that card details are not collected on this form and is either collected from you online during service application or activation, or is securely submitted by you via your online customer portal at: https://app.etel.com.au
• you authorise E.Tel to charge your nominated card on a recurring basis for all amounts due in connection with your services once your card details are submitted;

Payment via Bank

If you elect for direct debit from bank account, you may submit or modify your nominated bank account by logging in at https://app.etel.com.au