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$9.95/28-day for 4GB plan. Unlimited calls/texts, free international calls to 75 destinations. No lock-in contract. E.Tel's affordable plan on Optus network. $9.95/28-day 4GB Switch to E.Tel today to start saving on your mobile plan with some of Australia's lowest monthly fees! Plan Inclusions 4GB data No extra data fees (don't pay more than $2.50/GB) Speed is uncapped, often over 200Mbps Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia $9.95 credit for international calls and other services. Refer to your plan's critical info summary below Auto-renewal This plan renews every 28-days or when your inclusions are used up eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Lowest Price 4GB $9.95/28-day Unlimited national calls & SMS incl $9.95 credit for international calls etc No lock-in contract Price doesn't change eSIM and standard SIM options Keep your existing number No extra data fees (don't pay more than $2.50/GB) 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

Learn how E.Tel Mobile protects your personal information. Our clear, fair privacy policy ensures your data is handled responsibly. Read about your rights and our commitment to privacy. Privacy & Security Need Help? At E.TEL Communications Pty Ltd ( ABN 84 075 084 329 ) , we take the protection of your privacy very seriously. We are committed to safeguarding your personal information and ensuring the security of your data. Why do we collect personal information? To provide you with our products and services, we need to collect certain personal information when you sign up. This is a legal requirement for us to supply you with the services you request. We may need to collect additional information after you join to manage your account and continue providing our services. We only collect personal information that is reasonably necessary for business purposes - specifically to supply you with the products you've requested and to provide you with the best possible service. How does E.Tel collect personal information? We collect personal information in various ways, including: Direct provision by you through our website, forms, phone, email, or social media During the process of providing you with a requested product or service From third-party service providers and business partners From publicly available sources Through electronic tagging mechanisms like cookies From our records of your service usage When required by law, such as identity verification before supplying a product or service How does E.Tel store and protect personal information? E.Tel uses a combination of computer storage facilities, paper-based files, and other records to store personal information. We have implemented numerous measures to protect your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We also take reasonable steps to destroy or de-identify personal information when it's no longer needed. How can I access my personal information? Upon request, we will provide you with a copy of any personal information we hold about you. We may charge a fee for retrieving this information, which we will inform you about and obtain your agreement to before providing the information. Please contact our customer service to request access to your personal information. How do I authorise others to act on my behalf? You can appoint an Advocate or Authorised Representative to deal with us on your behalf by contacting our customer service. We may accept a person holding an appropriate Power of Attorney or Guardianship Order as an Advocate or Authorised Representative for your account, subject to receiving certified documentation. Getting in touch If you have any questions about Privacy & Security at E.Tel, wish to update information we hold about you, or make a complaint about our collection, use, or disclosure of your personal information, please contact: Privacy Officer 204/66 Berry Street North Sydney, NSW 2060 Or support@etel.com.au Complaints will be forwarded to E.Tel's Privacy Officer, who will acknowledge and respond to complaints within 30 days. The response will confirm whether there has been a breach and provide detailed information on rectification actions, future prevention measures, and any necessary actions on your part. If you're unsatisfied with the resolution or if we fail to respond within 30 days, you can request a review of the complaint and resolution. If you remain unsatisfied, you can lodge a further complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au .

Find out about E.Tel's superior mobile network coverage. We have some of the lowest monthly plan fees in Australia on the reliable Optus 4G plus network. Here you can also find out about our network guarantee. Reaching 98.5% of Australians NETWORK COVERAGE E.Tel operates on the Optus 4G Plus Network at very fast UNCAPPED speeds, covering 98.5% of the Australian Population 30-Day Network Guarantee We are so confident in our superior network coverage that we are offering a 30 day network guarantee when you join us! If you are not satisfied with the coverage within the first 30 days, you may cancel your service and we'll refund the plan fee you have paid. You will only be charged for any services used that were not included as part of the plan. Try Now Have Questions? Contact Us Now!

Find all the support you need for your E.Tel home internet service, including FAQs, troubleshooting tips, and a step-by-step modem setup guide. Get quick answers and stay connected with our comprehensive support resources. Home Internet Support Get all the help you need, from FAQs to modem setup guides. Need Help? Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. FAQ's Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. Modem Setup Guide Ensure you know your home internet connection type before proceeding. Here's how to get started: Click Here to check your connection type to find out if your address is connected via FTTP, FTTN, HFC, FTTC, or FW. Once you know your connection type, click the setup guide below.

Important notice about the 3G network shutdown at E.Tel. Find out how the upcoming 3G shutdown in September 2024 will affect your mobile service and what steps you need to take. Stay connected by upgrading to 4G or 5G. Learn more and prepare today. As technology evolves, so does the need to update older systems to make way for new advancements. As E.Tel's network provider, Optus is committed to ensuring the best service and connectivity for all our customers and are therefore is now underway in implementing the 3G shutdown. This change will allow enhanced network capacity and speed as we expand our 4G and 5G services. Please note that as of the end of October, handsets that do not support 4G VoLTE will not function in Australia. What is 3G? Introduced in 1998, 3G (third generation) technology revolutionized mobile communications, allowing voice, text, and even video calls. However, with the advent of 4G in 2008 and now 5G, mobile technology has made significant advances, supporting faster speeds and new applications like streaming high-definition video and sophisticated augmented reality (AR) experiences. Why is 3G being phased out? The 3G network still functions but is being decommissioned to free up spectrum for more advanced 4G and 5G networks. This process helps optimize the use of the radio frequency spectrum, ensuring better service and coverage for newer technologies. How will this affect you? Devices solely reliant on 3G—including certain older mobile phones, EFTPOS machines, medical devices, and security systems—now no longer function and users are advised to upgrade to a supported device. Nationwide 3G Shutdown UPDATE: As of the 28th October 2024 the nationwide 3G shutdown is underway Need Help? Phone is 3G As the 3G network has shut down, phones that only support 3G will no longer work on Australian networks. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. Which phones are impacted?

Get in touch with E.Tel for any enquiries or support. Contact our friendly customer service team via phone, email, or visit our office. We are here to help with your mobile plans, billing questions, and technical support needs. Call Us 1300 383 588 Email support@etel.com.au Postal PO Box 6093 North Sydney NSW 2059 Business Hours Mon - Fri 9:30am - 6:00pm Leave Us A Message First name* Last name* Email* Phone Subject* Message* Submit GET IN TOUCH CONTACT US We're here to help! Have questions or feedback? Fill out our contact form below or simply give us a call on 1300 383 588. Our friendly team is ready to assist you with any inquiries about E.Tel services. Let's connect! Follow Us Facebook @ auetel Instagram @ etelmobile Twitter @ Etel_Mobile

$9/1st 28-day for 15GB plan. Unlimited calls/texts, free international calls to 75 destinations. No lock-in contract. E.Tel's affordable plan on Optus network. $9/1st 28-day 15GB $9 special for first 28-days, new customers only! Switch to E.Tel today for your straight forward mobile SIM only plan. Plan Inclusions 15GB data No extra data fees (don't pay more than $2.50/GB) Speed is uncapped, often over 200Mbps Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia $18.95 credit for international calls and other services. Refer to your plan's critical info summary below Auto-renewal This plan renews every 28-days or when your inclusions are used up eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries New Customer Special 15GB $9/1st 28-day Unlimited national calls & SMS incl $18.95 credit for international calls etc No lock-in contract $18.95 for 15GB thereafter eSIM and standard SIM options Keep your existing number No extra data fees (don't pay more than $2.50/GB) 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

$5.99/mth for Mini PAYG plan. Unlimited calls/texts, free international calls to 75 destinations. No lock-in contract. E.Tel's affordable plan on Optus network. $5.99/mth Mini PAYG Switch to E.Tel today to start saving on your mobile plan with some of Australia's lowest monthly fees! Plan Inclusions Data $0.01/MB Pay as you go Speed is uncapped, often over 200Mbps Local calls $0.01/min. Local SMS $0.25/SMS Refer to your plan's critical info summary for other services $5.99 included credit for international calls and other services International calls from $0.10/min + $0.25 connection fee Month-to-month, no contract Your Billing Cycle starts from the 1st day to the last day of every month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Unique Offer Mini PAYG $5.99/mth Mini plan $5.99 included credit No lock-in contract Price doesn’t change eSIM and standard SIM options Keep your existing number Month-to-month, sim-only 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

In partnership with the Seniors Card program in every state and territory, E.Tel Mobile gives Aussies what they really need, affordable sim-only mobile plans that don't try to push ever increasing monthly fees. $13.90/mth 12GB Promo $13.90 rate for 3 months, then reverts to standard rate of $23.90/month. This discount is provided in partnership with Seniors Card WA. Plan Inclusions 12GB data. Speed is uncapped, often over 200Mbps Extra data only $5/GB, avoid bill shock Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations Month-to-month, no contract Your Billing Cycle is from the 1st day to the last day of each month eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries WA SENIORS CARD HOLDERS 12GB $13.90/mth Unlimited national calls & SMS 100mins free international calls No lock-in contract Promotional rate for seniors and carers Keep your existing number Customer support that listens Powered by the Optus network eSIM also available Claim Offer Want a Different Plan? Need more data? Use promo code SENIORSWA on any of our other plans to get a special discount at checkout! Explore Mobile Deals KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.

Enjoy Australia's most affordable SIM only mobile plans on the reliable Optus network. Keep your number and start enjoying great savings today. $25.90 20GB for $15 $15 for first three months. Reverts to standard rate of $25.90 for 20GB thereafter. Offer ends 30th April 2025. Welcome back exclusive offer. Plan Inclusions 20GB data Lots of data for one of Australia's lowest monthly fees Extra data only $5/GB, frequent usage notifications Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations Month-to-month, no contract Your Billing Cycle is from the 1st day to the last day of each month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 30th April 2025 Unlimited national calls & SMS 100mins free international calls No lock-in contract Welcome back exclusve offer eSIM also available Keep your existing number Powered by Optus network Claim Offer UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. CUSTOMER CARE THAT ACTUALLY CARES We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T I bought an E-Tel SIM before flying to Australia. (First time coming to Australia) It was very convenient for me because I could use the internet immediately after landing. The speed is quite good, you won't be disappointed. Richard L Each person in our company has an Etel phone number! Convenient and easy to use! Charles L The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. Ung S Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B Great customer service when I needed to top up and turn on my roaming service. The data plans are also amazing! A F Highly recommended. Good service with heaps of data. Anosh S Good service! The consultant help me to transfer my mobile number to etel and activate the new sim. They are very patient! Bin Y I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! Michelle J Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. Sandy T Great customer service, really helpful and fixed my issues very quickly. Deb L My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Steven B Fixed the problem very quickly and professionally. Steven T Good service - better than hoped for result. Thanks for listening to your clients. Brian T Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. N Y Had to contact eTel to obtain a new SIM card. The process was very easy; the call request was answered promptly and the call centre operator, Janine was concise very lucid and arranged for the replacement SIM card within a few minutes. She gets 10/10 plus 1 for good luck. Maurice M Very Quick Response to my Email. Easy to deal with! Peter B Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change Anna M Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. Colin D Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x V S Great service and really helpful customer support. Would highly recommend. Sophie C 10/10 customer service and only took a few mins to transfer my number across Max T Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica E Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Stephen B A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil I am super-happy with the ease and rapid response as well as the friendly assistance which I received when having issues porting my number. Aussie- based assistance too! James H It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . Swan L Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.

E.Tel Mobile now offers data banking on select mobile plans. Even on some of Australia's lowest monthly fees, your data rolls over so that nothing goes to waste. $12/mth 6GB *Note: The Data Banking special offer is exclusive to this 6GB plan and only applies to this product page. This special will be discontinued soon, after purchase you must activate before 2nd of February to enjoy this plan. Plan Inclusions 6GB data + Unlimited Data Banking Lots of data for one of Australia's lowest monthly fees Extra data only $5/GB, frequent usage notifications Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations Month-to-month, no contract Your Billing Cycle is from the 1st day to the last day of each month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Limited Time Deal 6GB $12/mth Unlimited data banking 100mins free international calls No lock-in contract Unlimited national calls & SMS Unlimited data banking eSIM also available Keep your existing number Powered by Optus network Claim Offer UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. CUSTOMER CARE THAT ACTUALLY CARES We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T I bought an E-Tel SIM before flying to Australia. (First time coming to Australia) It was very convenient for me because I could use the internet immediately after landing. The speed is quite good, you won't be disappointed. Richard L Each person in our company has an Etel phone number! Convenient and easy to use! Charles L The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. Ung S Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B Great customer service when I needed to top up and turn on my roaming service. The data plans are also amazing! A F Highly recommended. Good service with heaps of data. Anosh S Good service! The consultant help me to transfer my mobile number to etel and activate the new sim. They are very patient! Bin Y I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! Michelle J Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. Sandy T Great customer service, really helpful and fixed my issues very quickly. Deb L My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Steven B Fixed the problem very quickly and professionally. Steven T Good service - better than hoped for result. Thanks for listening to your clients. Brian T Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. N Y Had to contact eTel to obtain a new SIM card. The process was very easy; the call request was answered promptly and the call centre operator, Janine was concise very lucid and arranged for the replacement SIM card within a few minutes. She gets 10/10 plus 1 for good luck. Maurice M Very Quick Response to my Email. Easy to deal with! Peter B Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change Anna M Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. Colin D Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x V S Great service and really helpful customer support. Would highly recommend. Sophie C 10/10 customer service and only took a few mins to transfer my number across Max T Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica E Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Stephen B A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil I am super-happy with the ease and rapid response as well as the friendly assistance which I received when having issues porting my number. Aussie- based assistance too! James H It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . Swan L Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.

Enjoy Australia's most affordable SIM only mobile plans on the reliable Optus network. Keep your number and start enjoying great savings today. $23.90 12GB for $12 $12 for first three months. Reverts to standard rate of $23.90 for 12GB thereafter. Promo available exclusively through this link. Offer ends 30th April 2025. Plan Inclusions 12GB data Lots of data for one of Australia's lowest monthly fees Extra data only $5/GB, frequent usage notifications Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations Month-to-month, no contract Your Billing Cycle is from the 1st day to the last day of each month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Offer ends 30th April 2025 Unlimited national calls & SMS 100mins free international calls No lock-in contract New customers only eSIM also available Keep your existing number Powered by Optus network Claim Offer UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. CUSTOMER CARE THAT ACTUALLY CARES We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T I bought an E-Tel SIM before flying to Australia. (First time coming to Australia) It was very convenient for me because I could use the internet immediately after landing. The speed is quite good, you won't be disappointed. Richard L Each person in our company has an Etel phone number! Convenient and easy to use! Charles L The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. Ung S Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B Great customer service when I needed to top up and turn on my roaming service. The data plans are also amazing! A F Highly recommended. Good service with heaps of data. Anosh S Good service! The consultant help me to transfer my mobile number to etel and activate the new sim. They are very patient! Bin Y I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! Michelle J Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. Sandy T Great customer service, really helpful and fixed my issues very quickly. Deb L My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Steven B Fixed the problem very quickly and professionally. Steven T Good service - better than hoped for result. Thanks for listening to your clients. Brian T Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. N Y Had to contact eTel to obtain a new SIM card. The process was very easy; the call request was answered promptly and the call centre operator, Janine was concise very lucid and arranged for the replacement SIM card within a few minutes. She gets 10/10 plus 1 for good luck. Maurice M Very Quick Response to my Email. Easy to deal with! Peter B Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change Anna M Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. Colin D Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x V S Great service and really helpful customer support. Would highly recommend. Sophie C 10/10 customer service and only took a few mins to transfer my number across Max T Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica E Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Stephen B A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil I am super-happy with the ease and rapid response as well as the friendly assistance which I received when having issues porting my number. Aussie- based assistance too! James H It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . Swan L Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Once you use up the free international call minutes, you can continue to make international calls at the standard international call rates, which can be found here. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.