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Service Legals Policies, Terms & Conditions All that legal stuff that at some point you may need to know. Learn More General Terms and Conditions Learn More Important Information Learn More International Calls Price Table Standard Form of Agreement (SFOA) Learn More Fair Use Policy Learn More Customer Complaints Policy Learn More Appointment of Advocate or Authorised Representative Learn More Domestic Violence Resources Learn More Financial Hardship Policy Policies

Refer A Friend YOU BOTH GET $10 WHEN YOUR FRIEND JOINS E.TEL! INSTRUCTIONS Tell your friend to sign up to any of our amazing plans. When they apply, they simply put your mobile number down at the "How did you find us?" question. Once they activate, you and your friend each get $10 credit, easy! ALTERNATIVELY, LOGIN TO REFER A FRIEND LOGIN Referral program terms and conditions: 1. The plan fee must be at least $10 2. Not applicable if the person signed up using a promo code 3. Only applies if the person being referred is a new customer 4. Referral bonuses will only be applied on the next period bill. 5. The referral credit is non-refundable. 6. We reserve the right to refuse or clawback the referral bonuses at our discretion if we reasonably suspect abuse of the referral program. Have Questions? Contact Us Now!

Over 170 Countries International Roaming Staying connected while travelling is easy with any E.Tel service. Where can I roam? Staying connected while travelling is easy with any E.Tel service. With roaming you can make and receive calls in over 170 countries as easily as if you were at home. Your mobile number stays the same, so you know you can be contacted. All your call charges are billed back to your E.Tel account in Australian dollars. How much does it cost to roam overseas? Cost varies depending on which zone you are travelling to. Use the table below to find the rate and the zone. Scroll further down to find which zone the destination falls under. How do I activate roaming? Easy! Simply give us a call a few days before you travel and we can activate it for you. Please note you must have direct debit set up on your account, as charges may be delayed. Zone 1 Destinations Afghanistan, Albania, Armenia, Armenia Yerevan, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Bhutan, Bosnia & Herz, Brunei, Bulgaria, Cambodia, Canada, China, Croatia, Cyprus, Czech Republic, Denmark, East Timor, Estonia, F Polynesia, Faeroe Islands, Fiji Islands, Finland, France, France Mobile, Georgia, Germany, Gibraltar, Greece, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Italy, Japan, Jersey, Kazakhstan, Korea South, Kyrgyzstan, Laos, Latvia, Liechtenstein, Lithuania, Luxembourg, Macau, Macedonia, Malaysia, Malta, Mariana Islands, Monaco, Mongolia, Myanmar, Nauru, Nepal, New Zealand, Norfolk Islands, Pakistan, Papua New Guinea, Philippines, Puerto Rico, Samoa (American), Singapore, Solomon Islands, Sri Lanka, Taiwan, Tajikistan, Thailand, Tonga, Us Virgin Is, Usa, Usa Alaska, Usa Hawaii, Uzbekistan, Vanuatu. Zone 2 Destinations - Warning: $3000/GB data roaming must be turned off Algeria, Anguilla, Antigua Barbuda, Argentina, Aruba, Bahrain, Barbados, Belize, Bermuda, Bolivia, Botswana, Brazil, Cameroon, Cayman Islands, Chad, Chile, Chile Santiago, Colombia, Congo, Cook Islands, Costa Rica, Dominica, Dominican Rep, Ecuador, Egypt, El Salvador, Ethiopia, French Guiana, Ghana, Grenada, Guatemala, Guinea, Guinea Bissau, Guyana, Haiti, Iran, Iraq, Israel, Ivory Coast, Jamaica, Jordan, Kenya, Kuwait, Lebanon, Liberia, Madagascar, Malawi, Mauritania, Mauritius, Mexico, Morocco, Mozambique, Namibia, Nigeria, Oman, Palestine, Panama, Paraguay, Peru, Qatar, Reunion Island, Rwanda, Saudi Arabia, Senegal, Seychelles, South Africa, St Kitts Nevis, St. Lucia, St. Vincent, Sudan, Syria, Tanzania, Tunisia, Turks Caicos, UAE, Uganda, Vietnam, Yemen, Zambia, Zimbabwe. Explore Mobile Deals Service Item Zone 1 Zone 2 National voice calls within the same country $0.25/min $2.50/min International voice calls outside the country you are in $0.25/min $2.50/min Receive voice calls $0.25/min $2.50/min National video calls within the same country $0.25/min $2.50/min International video calls outside the country you are in $0.25/min $2.50/min Receive video calls $0.25/min $2.50/min Voice call connection charge $0.15 $0.15 SMS to an Australian number (per 160 characters) $0.25 $2.50 SMS to a non-Australian number (per message) $0.25 $2.50 Receive SMS $0 $0 MMS to an Australian number (per message) $0.75 + data @$0.03/MB $1.50 + data @$3/MB MMS to a non-Australian number (per message) $2.25 + data @$0.03/MB $4.50 + data @$3/MB Receive MMS (per MB) $0.03/MB (approx. $30/GB) $3/MB, approx. $3000/GB, strongly advise to turn off data GPRS / 3G / 4G data $0.03/MB (approx. $30/GB) $3/MB, approx. $3000/GB, we strongly advise to turn off data.

$9/1st 28-day 15GB $9 special for first 28-days, new customers only! Switch to E.Tel today for your straight forward mobile SIM plan. Plan Inclusions 15GB data No extra data fees (don't pay more than $2.50/GB) Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia $18.95 credit for international calls and other services. Refer to your plan's critical info summary below international calls . Auto-renewal This plan renews every 28-days or when your inclusions are used up eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries New Customer Special 15GB $9/1st 28-day Unlimited national calls & SMS incl $18.95 credit for international calls etc No lock-in contract $18.95 for 15GB thereafter eSIM also available Keep your existing number No extra data fees (don't pay more than $2.50/GB) 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy. Simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number will take approximately 15 minutes - 4 hours. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. Learn more about our network, as well as our 28 day network guarantee, at https://www.etel.com.au/coverage. Is there international roaming? Absolutely, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, see our international roaming page for further information. Will the 3G shutdown affect me? If you have an older phone that relies only on 3G technology, it will stop working once the 3G shutdown happens on the 28th of October 2024. You can find more information about this on our 3G shutdown info page. Is there a contract term? There are no contracts for our SIM only plans, cancel at anytime and your plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Your sim card will be sent via Australia Post on the day or the next working day of your order. It takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. Can I make international calls? Yes, all our plans can make international calls, our current 28/30-day plans and monthly plans feature included value to call the selected countries below: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam *$0.25 flagfall may apply to each call for some plans, please check your plan's critical information summary to find out more. ​ If you have trouble dialling internationally, please contact us to activate your IDD service. ​ Please check your plan's Critical Information Summary to find out your plan's included value for international calls. What's the billing cycle and charge? Monthly Plan Users Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. (e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August). 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first. Protecting against unauthorised transfers To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: ​ We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. Protecting against Unauthorised High-Risk Interations To protect you from unauthorised high-risk interactions, additional identity authentication processes will be used to authenticate your identity, before we undertake the high-risk transaction. A high-risk transaction means a transaction that can result in the following: Losing access to your service. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

$5.99/mth Mini Switch to E.Tel today for your straight forward mobile SIM plan. Plan Inclusions Data $0.01/MB Pay as you go Local calls $0.01/min. Local SMS $0.25/SMS Refer to your plan's critical info summary for other services $5.99 included credit for international calls and other services International calls from $0.10/min + $0.25 connection fee international calls . Month-to-month, no contract Your Billing Cycle starts from the 1st day to the last day of every month eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Mini $5.99/mth Mini plan $5.99 included credit No lock-in contract Price doesn’t change eSIM also available Keep your existing number Month-to-month, sim-only 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy. Simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number will take approximately 15 minutes - 4 hours. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. Learn more about our network, as well as our 28 day network guarantee, at https://www.etel.com.au/coverage. Is there international roaming? Absolutely, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, see our international roaming page for further information. Will the 3G shutdown affect me? If you have an older phone that relies only on 3G technology, it will stop working once the 3G shutdown happens on the 28th of October 2024. You can find more information about this on our 3G shutdown info page. Is there a contract term? There are no contracts for our SIM only plans, cancel at anytime and your plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Your sim card will be sent via Australia Post on the day or the next working day of your order. It takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. Can I make international calls? Yes, all our plans can make international calls, our current 28/30-day plans and monthly plans feature included value to call the selected countries below: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam *$0.25 flagfall may apply to each call for some plans, please check your plan's critical information summary to find out more. ​ If you have trouble dialling internationally, please contact us to activate your IDD service. ​ Please check your plan's Critical Information Summary to find out your plan's included value for international calls. What's the billing cycle and charge? Monthly Plan Users Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. (e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August). 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first. Protecting against unauthorised transfers To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: ​ We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. Protecting against Unauthorised High-Risk Interations To protect you from unauthorised high-risk interactions, additional identity authentication processes will be used to authenticate your identity, before we undertake the high-risk transaction. A high-risk transaction means a transaction that can result in the following: Losing access to your service. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

$9.95/28-day 4GB Switch to E.Tel today for your straight forward mobile SIM plan. Plan Inclusions 4GB data No extra data fees (don't pay more than $2.50/GB) Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia $9.95 credit for international calls and other services. Refer to your plan's critical info summary below international calls . Auto-renewal This plan renews every 28-days or when your inclusions are used up eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries ​ 4GB $9.95/28-day Unlimited national calls & SMS incl $9.95 credit for international calls etc No lock-in contract Price doesn't change eSIM also available Keep your existing number No extra data fees (don't pay more than $2.50/GB) 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy. Simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number will take approximately 15 minutes - 4 hours. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. Learn more about our network, as well as our 28 day network guarantee, at https://www.etel.com.au/coverage. Is there international roaming? Absolutely, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, see our international roaming page for further information. Will the 3G shutdown affect me? If you have an older phone that relies only on 3G technology, it will stop working once the 3G shutdown happens on the 28th of October 2024. You can find more information about this on our 3G shutdown info page. Is there a contract term? There are no contracts for our SIM only plans, cancel at anytime and your plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Your sim card will be sent via Australia Post on the day or the next working day of your order. It takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. Can I make international calls? Yes, all our plans can make international calls, our current 28/30-day plans and monthly plans feature included value to call the selected countries below: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam *$0.25 flagfall may apply to each call for some plans, please check your plan's critical information summary to find out more. ​ If you have trouble dialling internationally, please contact us to activate your IDD service. ​ Please check your plan's Critical Information Summary to find out your plan's included value for international calls. What's the billing cycle and charge? Monthly Plan Users Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. (e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August). 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first. Protecting against unauthorised transfers To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: ​ We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. Protecting against Unauthorised High-Risk Interations To protect you from unauthorised high-risk interactions, additional identity authentication processes will be used to authenticate your identity, before we undertake the high-risk transaction. A high-risk transaction means a transaction that can result in the following: Losing access to your service. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

$12/mth 6GB Switch to E.Tel today for your straight forward mobile SIM plan. Always $12 monthly plan fee, Every Month! Plan Inclusions 6GB data Extra data only $5/GB Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations . Month-to-month, no contract Your Billing Cycle is from the first day to the last day of each month eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Amazing Price! 6GB $12/mth Unlimited national calls & SMS 100mins free international calls No lock-in contract Price doesn’t change eSIM also available Keep your existing number Only $5/GB excess data usage 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy. Simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number will take approximately 15 minutes - 4 hours. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. Learn more about our network, as well as our 28 day network guarantee, at https://www.etel.com.au/coverage. Is there international roaming? Absolutely, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, see our international roaming page for further information. Will the 3G shutdown affect me? If you have an older phone that relies only on 3G technology, it will stop working once the 3G shutdown happens on the 28th of October 2024. You can find more information about this on our 3G shutdown info page. Is there a contract term? There are no contracts for our SIM only plans, cancel at anytime and your plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Your sim card will be sent via Australia Post on the day or the next working day of your order. It takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. Can I make international calls? Yes, all our plans can make international calls, our current 28/30-day plans and monthly plans feature included value to call the selected countries below: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam *$0.25 flagfall may apply to each call for some plans, please check your plan's critical information summary to find out more. ​ If you have trouble dialling internationally, please contact us to activate your IDD service. ​ Please check your plan's Critical Information Summary to find out your plan's included value for international calls. What's the billing cycle and charge? Monthly Plan Users Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. (e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August). 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first. Protecting against unauthorised transfers To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: ​ We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. Protecting against Unauthorised High-Risk Interations To protect you from unauthorised high-risk interactions, additional identity authentication processes will be used to authenticate your identity, before we undertake the high-risk transaction. A high-risk transaction means a transaction that can result in the following: Losing access to your service. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

$29.90/mth 45GB Switch to E.Tel today for your straight forward mobile SIM plan. Always $29.90 monthly plan fee, Every Month! Plan Inclusions 45GB data Extra data only $5/GB block Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 250mins free international calls to 75 destinations . Month-to-month, no contract Your Billing Cycle is from the first day to the last day of each month eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Best Value 45GB $29.90/mth Unlimited national calls & SMS 250mins free international calls No lock-in contract Price doesn’t change eSIM also available Keep your existing number Only $5/GB excess data usage 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy. Simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number will take approximately 15 minutes - 4 hours. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. Learn more about our network, as well as our 28 day network guarantee, at https://www.etel.com.au/coverage. Is there international roaming? Absolutely, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, see our international roaming page for further information. Will the 3G shutdown affect me? If you have an older phone that relies only on 3G technology, it will stop working once the 3G shutdown happens on the 28th of October 2024. You can find more information about this on our 3G shutdown info page. Is there a contract term? There are no contracts for our SIM only plans, cancel at anytime and your plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Your sim card will be sent via Australia Post on the day or the next working day of your order. It takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. Can I make international calls? Yes, all our plans can make international calls, our current 28/30-day plans and monthly plans feature included value to call the selected countries below: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam *$0.25 flagfall may apply to each call for some plans, please check your plan's critical information summary to find out more. ​ If you have trouble dialling internationally, please contact us to activate your IDD service. ​ Please check your plan's Critical Information Summary to find out your plan's included value for international calls. What's the billing cycle and charge? Monthly Plan Users Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. (e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August). 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first. Protecting against unauthorised transfers To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: ​ We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. Protecting against Unauthorised High-Risk Interations To protect you from unauthorised high-risk interactions, additional identity authentication processes will be used to authenticate your identity, before we undertake the high-risk transaction. A high-risk transaction means a transaction that can result in the following: Losing access to your service. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

Reaching 98.5% of Australians NETWORK COVERAGE E.Tel operates on the Optus 4G Plus Network, covering 98.5% of the Australian Population 28-Day Network Guarantee We are so confident in our superior network coverage that we are offering a 28 day network guarantee when you join us! If you are not satisfied with the coverage within the first 28 days, you may cancel your service and we'll refund the plan fee you have paid. You will only be charged for any services used that were not included as part of the plan. Try Now Have Questions? Contact Us Now!

SINCE 1999 ABOUT E.Tel Your Trusted Partner in Mobile Communication, Powered by Local Expertise WHY CHOOSE E.TEL At E.Tel, we're more than just a service provider – we're your partner in staying connected. We truly value every customer and are committed to providing you with the best possible mobile experience. OUR JOURNEY Your Trusted Partner in Mobile Communication, Powered by Local Expertise E.Tel's story began in 1999 as a business landline service provider. Over two decades, we've grown into one of Australia's fastest-growing mobile service providers, always guided by our commitment to local values and personal service. OUR COVERAGE Reaching 98.5% of Australians At E.Tel, we believe in the power of connection. That's why we've partnered with the superfast and reliable Optus network, allowing us to reach 98.5% of Australians. Whether you're browsing the web, streaming your favorite content, or staying in touch with loved ones, our extensive coverage ensures a seamless connection experience across the nation. OUR VALUES Simplicity, Transparency, Affordability We believe that mobile communication should be simple and accessible to all. Our commitment to clear and transparent pricing means you'll always know exactly what you're paying for. OUR COMMITMENT People-Centric Customer Service At E.Tel, we understand the importance of human connection. That's why our local team is always ready to hear from you. We believe you shouldn't have to sift through pages of self-help guides or wait hours on hold. Our commitment is to provide the highest quality, human customer service to each and every one of our valued customers. OUR CREDENTIALS Excellence in Telecommunications, Recognized and Certified READY TO MAKE THE SWITCH? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & great easy pricing. Choose Your Plan NOT SURE WHICH PLAN TO CHOOSE? Contact Us Today!

$44.90/mth 80GB Switch to E.Tel today for your straight forward mobile SIM plan. Always $23.90 monthly plan fee, Every Month! Plan Inclusions 80GB data Extra data only $5/GB Download speeds capped at 100Mbps. Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 200mins free international calls to 75 destinations . Month-to-month, no contract Automatically renews for $30 every 28/days eSIM also available Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries ​ 80GB $44.90/mth Unlimited national calls & SMS 200mins free international calls No lock-in contract Price doesn’t change eSIM also available Keep your existing number Only $5/GB excess data usage 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy. Simply provide your account details from your current service provider when you activate your SIM. Note: Porting your number will take approximately 15 minutes - 4 hours. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. Learn more about our network, as well as our 28 day network guarantee, at https://www.etel.com.au/coverage. Is there international roaming? Absolutely, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, see our international roaming page for further information. Will the 3G shutdown affect me? If you have an older phone that relies only on 3G technology, it will stop working once the 3G shutdown happens on the 28th of October 2024. You can find more information about this on our 3G shutdown info page. Is there a contract term? There are no contracts for our SIM only plans, cancel at anytime and your plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? Your sim card will be sent via Australia Post on the day or the next working day of your order. It takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. Can I make international calls? Yes, all our plans can make international calls, our current 28/30-day plans and monthly plans feature included value to call the selected countries below: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, Us Virgin Is, USA, Venezuela, Vietnam *$0.25 flagfall may apply to each call for some plans, please check your plan's critical information summary to find out more. ​ If you have trouble dialling internationally, please contact us to activate your IDD service. ​ Please check your plan's Critical Information Summary to find out your plan's included value for international calls. What's the billing cycle and charge? Monthly Plan Users Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. (e.g. If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August). 30-day or 28-day Plans You will be charged for a new service period every 30 days/28 days or when you run out of Call or Data allowance, whichever comes first. Protecting against unauthorised transfers To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: ​ We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. Protecting against Unauthorised High-Risk Interations To protect you from unauthorised high-risk interactions, additional identity authentication processes will be used to authenticate your identity, before we undertake the high-risk transaction. A high-risk transaction means a transaction that can result in the following: Losing access to your service. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like.

Accessibility Need Help? Accessibility statement This statement was last updated on 2024-07-29. We at E.TEL Communications Pty Ltd ( ABN 84 075 084 329 ) are working to make our site E.Tel https://www.etel.com.au/ accessible to people with disabilities. What web accessibility is An accessible site allows visitors with disabilities to browse the site with the same or a similar level of ease and enjoyment as other visitors. This can be achieved with the capabilities of the system on which the site is operating, and through assistive technologies. Accessibility adjustments on this site We have adapted this site in accordance with WCAG 2.2 guidelines, and have made the site accessible to the level of A. This site's contents have been adapted to work with assistive technologies, such as screen readers and keyboard use. As part of this effort, we have also: Used the Accessibility Wizard to find and fix potential accessibility issues Set the language of the site Set the content order of the site’s pages Defined clear heading structures on all of the site’s pages Added alternative text to images Implemented color combinations that meet the required color contrast Reduced the use of motion on the site Ensured all videos, audio, and files on the site are accessible Requests, issues, and suggestions If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:​ Telephone number of the accessibility coordinator: 1300 383 588 Email address of the accessibility coordinator: support@etel.com.au