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Accessibility Need Help? Accessibility Information E.Tel is committed to delivering the best possible experience from our website to support accessibility and people with disabilities. On this page, you can learn more about our accessibility initiatives. Accessibility guide for this site E.Tel strive to adhere to Web Content Accessibility Guidelines (WCAG) 2.2, to ensure our content is accessible and meets Level A accessibility standards. Screen readers This site's contents have been adapted to work sreen readers. We suggest the below screen-reader and web browser combinations: Jaws with Chrome or Firefox on Windows NVDA with Chrome or Firefox on Windows VoiceOver with Safari on MAC For mobile phones or tablets: VoiceOver on iOS Talkback on Android Translator or interpreter services As the account holder, you can provide verbal authorisation for E.Tel to discuss your account details with a translator or an interpreter. Before transferring the call, the account holder must confirm their name, address, date of birth and phone number. We may also speak with someone who holds an appropriate Power of Attorney or Guardianship Order, they can also act as an Advocate or Authorised Representative for your account. In this case, you’ll need to send us a certified copy of the Power of Attorney or Guardianship Order along with the completed form. Feedback We make every effort to ensure our content is accessible, if you have any questions, requests or feedback please contact us on 1300 383 588 or support@etel.com.au

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FAQ & Support Topics Need Help? Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.

Need help understanding your bill? We've got you covered! Need Help? How to read your bill? Reading your bill for the first time might feel confusing, but don’t worry! At E.Tel, we keep billing simple and transparent. Below is an example of a first bill and everything you need to know to understand it clearly. Billing Schedule Your bill will be issued mid-month (e.g., on the 10th). Payment is due by the 26th of the same month, giving you time to review your bill. Unlike 28-day billing cycles, which result in 13 bills per year, our billing is monthly—so you’re only charged 12 times a year. Billing Cycle for Monthly Plans Monthly plan fees are charged in advance . If your service starts partway through a month, your first bill will include pro-rated charges for the remaining days of your start month. Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.

Home Internet Support Get all the help you need, from FAQs to modem setup guides. Need Help? Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. FAQ's Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. How can I read and understand my E.Tel bill? We've created an easy step-by-step guide with pictures to help you understand your E.Tel bill. You can access it here. If you have futher questions, feel free to contact us! What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. Modem Setup Guide Ensure you know your home internet connection type before proceeding. Here's how to get started: Click Here to check your connection type to find out if your address is connected via FTTP, FTTN, HFC, FTTC, or FW. Once you know your connection type, click the setup guide below.

GET MORE FOR LESS WITH AUSTRALIA'S TRUSTED MOBILE PLANS ✅ No lock-in contract. ✅ Enjoy unlimited talk & text. ✅ Great easy pricing. See Plans That Save Finally, mobile plans that don't break the bank With E.Tel's award winning mobile plans, join thousands of happy customers by bringing your number across today! Unbeatable Price 6GB $12.00/mth Unlimited national calls & SMS 100mins free international calls No lock-in contract Learn More Buy Now Price doesn’t change eSIM also available Keep your existing number Only $5/GB excess data usage 100% Australian owned Most Popular 30GB $23.90/mth Unlimited national calls & SMS 200mins free international calls No lock-in contract Learn More Buy Now Price doesn’t change eSIM also available Keep your existing number Only $5/GB excess data usage 100% Australian owned Best Value 45GB $29.90/mth Unlimited national calls & SMS 250mins free international calls No lock-in contract Learn More Buy Now Price doesn’t change eSIM also available Keep your existing number Only $5/GB excess data usage 100% Australian owned Enjoy some of the lowest monthly fees on the Optus network Turbocharged mobile phone plans, wallet-friendly prices, E.Tel Mobile keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Step 1 Choose your new mobile plan. Step 2 Choose your SIM, (physical or eSIM). Step 3 Activate your new SIM online. Step 4 Be up & running in 15 minutes. Switch in minutes and keep your existing number Join thousands of happy customers We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T I bought an E-Tel SIM before flying to Australia. (First time coming to Australia) It was very convenient for me because I could use the internet immediately after landing. The speed is quite good, you won't be disappointed. Richard L Each person in our company has an Etel phone number! Convenient and easy to use! Charles L The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. Ung S Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B Great customer service when I needed to top up and turn on my roaming service. The data plans are also amazing! A F Highly recommended. Good service with heaps of data. Anosh S Good service! The consultant help me to transfer my mobile number to etel and activate the new sim. They are very patient! Bin Y I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! Michelle J Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. Sandy T Great customer service, really helpful and fixed my issues very quickly. Deb L My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Steven B Fixed the problem very quickly and professionally. Steven T Good service - better than hoped for result. Thanks for listening to your clients. Brian T Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. N Y Had to contact eTel to obtain a new SIM card. The process was very easy; the call request was answered promptly and the call centre operator, Janine was concise very lucid and arranged for the replacement SIM card within a few minutes. She gets 10/10 plus 1 for good luck. Maurice M Very Quick Response to my Email. Easy to deal with! Peter B Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change Anna M Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. Colin D Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x V S Great service and really helpful customer support. Would highly recommend. Sophie C 10/10 customer service and only took a few mins to transfer my number across Max T Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica E Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Stephen B A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil I am super-happy with the ease and rapid response as well as the friendly assistance which I received when having issues porting my number. Aussie- based assistance too! James H It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . Swan L E.Tel is the best Phone provider I have had in 5 years, nothing is too much trouble. Support is quick and helpful and their plans are reasonable and cost effective even for pensioners. Well done E.Tel, I don't give out these comments very often, but they are deserved. David F Great coverage, affordable prices and ported my number across from another carrier in 15 minutes! You can’t beat them! Saba K Stoked with the service from etel. I was so over customer service problems with other servers. Since using etel, it’s all so easy and streamline process. I had one small issue from my phone and I was instantly talked through how to rectify the issue. I’ve never been happier! I’ve recommended etel to all my family & friends. Amy T Excellent and superb customer service experience! The staff picked up my call within seconds, solved the problem efficiently and professionally, and even provided Mandarin at your service. Wenbin X Discount phone service — Great affordable phone plans. Coverage was reliable in my area. Terry T Great value for money mobile package. Highly recommend it anyone looking for flexible and affordable mobile package. Kurt Y Happy with the help of staff transitioning to the network. Ben S Prices are great, very clear and simple — Amazing customer service always picks up the phone, friendly, helpful. Prices are great, very clear and simple. Poan Good value for money! — ETEL has one of the best plan values in the market, and they generously give free bonuses and discounts on the service. Justin 2 days ago Why Is My 4G Device Blocked After 3G Shutdown? As mobile networks evolve, older technologies like 3G are being phased out to make way for faster, more efficient networks such as 4G and... Nov 27 eSIM 101: The Modern Solution to Mobile Connectivity SIM (Subscriber Identity Module) technology has been a cornerstone of mobile connectivity since the 1990s. From large, physical cards to... Nov 20 Public Wi-Fi: Convenience or Cyber Risk? Public Wi-Fi networks are notoriously insecure. Here’s how you can protect your data and devices while still enjoying the perks! View More NEWS & UPDATES

EXCLUSIVE MOBILE DISCOUNT China Airlines Passengers Only Please select: I'm an Australian Resident I'm not an Australian Resident support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

YOUR EXCLUSIVE CHINA AIRLINES E.TEL OFFER ✅ Enjoy 20% discount for China Airlines passengers ✅ Data and calls as soon as you land ✅ Unlimited local calls and SMS Explore Mobile Deals Free international calls back home Fast & reliable network Australia’s trusted mobile plans No contract, cancel anytime CHOOSE YOUR TRAVEL ESIM PLAN Amazing Price 20% off China Airlines Promocode CI20 Unlimited national calls & SMS No lock-in contract Easy eSIM activation $10 credit for international calls Data as soon as you land Stay connected, travel with ease One of the fastest providers in Australia Buy Now 3GB 7 days $8.80 $11.00 Amazing Price 20% off China Airlines Promocode CI20 Unlimited national calls & SMS No lock-in contract Easy eSIM activation $25 credit for international calls Data as soon as you land Stay connected, travel with ease One of the fastest providers in Australia Buy Now 12GB 14 days $20.80 $26.00 Amazing Price 20% off China Airlines Promocode CI20 Unlimited national calls & SMS No lock-in contract Easy eSIM activation $30 credit for international calls Data as soon as you land Stay connected while travelling One of the fastest providers in Australia Buy Now 40GB 28 days $24.80 $31.00 Be ready for Australia Contact us today! Contact Now Choose your mobile plan 1 Get your eSIM today 2 Activate your eSIM prior to your departure 3 Data and full mobile service as soon as you land 4 A MUST HAVE BEFORE YOUR TRIP TO AUSTRALIA HEAR FROM OUR HAPPY CUSTOMERS! Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T READY FOR AUSTRALIA? Don't fall for expensive mobile plans on arrival, Join E.Tel Mobile today! No lock-in contracts, loads of data & no hidden fees. Contact Now Explore Deals support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

YOUR EXCLUSIVE CHINA AIRLINES E.TEL OFFER ✅ Enjoy 20% discount for China Airlines passengers ✅ Keep your existing number ✅ Unlimited local talk & text Explore Mobile Deals Keep your existing number! Fast & reliable network Australia’s trusted mobile plans No contract, cancel anytime CHOOSE YOUR MONTHLY E.TEL MOBILE PLAN 20% off first month 12GB $9.60 $12.00 Unlimited national calls & SMS 100mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 30GB $19.12 $23.90 Unlimited national calls & SMS 200mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now 20% off first month 45GB $23.92 $29.90 Unlimited national calls & SMS 250mins free international calls No lock-in contract Exclusive offer for China Airlines customers eSIM also available Keep your existing number Only $5/GB excess data usage Powered by the Optus network Buy Now NOT SURE WHICH PLAN TO CHOOSE? CONTACT US TODAY! 1300 383 588 Choose your mobile plan 1 Get and activate your eSIM instantly when you are ready 2 Be up & running in 15 minutes 3 SWITCH IN MINUTES & KEEP YOUR OWN NUMBER: HEAR FROM OUR HAPPY CUSTOMERS! Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T READY TO MAKE THE SWITCH? Join us today and enjoy freedom with E.Tel Mobile plans! No lock-in contracts, loads of data & no hidden fees. Contact Now Explore Deals support@etel.com.au PO Box 6093 North Sydney NSW 2059 Australia facebook.com/auetel

$44.90/mth 80GB Switch to E.Tel today to start saving on your mobile plan. Always $44.90 monthly plan fee, every Month! Plan Inclusions 80GB data Speed is uncapped, often over 200Mbps Extra data only $5/GB, no bill shock Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 200mins free international calls to 75 destinations Month-to-month, no contract Automatically renews for $30 every 28/days eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Our Biggest 80GB $44.90/mth Unlimited national calls & SMS 200mins free international calls No lock-in contract Price doesn’t change eSIM and standard SIM options Keep your existing number Powered by the Optus network 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. One of the lowest monthly fees on the Optus network Turbocharged sim only mobile plans, wallet-friendly prices, E.Tel Mobile keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Join thousands of happy customers We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T

$12/mth 6GB *Note: The Data Banking special offer is exclusive to this 6GB plan and only applies to this product page. Plan Inclusions 6GB data + Unlimited Data Banking Lots of data for one of Australia's lowest monthly fees Extra data only $5/GB, frequent usage notifications Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations Month-to-month, no contract Your Billing Cycle is from the 1st day to the last day of each month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries Limited Time Deal 6GB $12/mth Unlimited data banking 100mins free international calls No lock-in contract Unlimited national calls & SMS Unlimited data banking eSIM also available Keep your existing number Powered by Optus network Claim Offer UNLEASH YOUR MOBILE FREEDOM WITH E.TEL Turbocharged plans, wallet-friendly prices, and a network that keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. CUSTOMER CARE THAT ACTUALLY CARES We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T I bought an E-Tel SIM before flying to Australia. (First time coming to Australia) It was very convenient for me because I could use the internet immediately after landing. The speed is quite good, you won't be disappointed. Richard L Each person in our company has an Etel phone number! Convenient and easy to use! Charles L The first choice for Australian road trips! I bought a different telecommunications company with my friend. No matter how remote the place is, we have signal. Etel is really amazing. Ung S Very helpful and responsive customer service. Cheapest plans on the market. Have referred many friends and family. Michael B Great customer service when I needed to top up and turn on my roaming service. The data plans are also amazing! A F Highly recommended. Good service with heaps of data. Anosh S Good service! The consultant help me to transfer my mobile number to etel and activate the new sim. They are very patient! Bin Y I changed to Etel from Vodafone few months ago. My area has very bad reception , cannot even make phone calls. Sometimes cannot even have a single bar ,only showing sos...After using etel I finally see some receptions at my place. Now I can make phone calls, the speed is good and stable. Very happy with it! Michelle J Customer care responded fast and helpful as always, cheap plan but signal is good. I've been using Etel for 3rd year. Keep it up. Sandy T Great customer service, really helpful and fixed my issues very quickly. Deb L My issue was solved quicky and pleasantly with timely follow-up. Thank you. Bob H Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Steven B Fixed the problem very quickly and professionally. Steven T Good service - better than hoped for result. Thanks for listening to your clients. Brian T Great service. The company not only welcomes new customers, but also making porting out easy and smooth. I am happy with e.Tel (An Optus MVNO). Highly recommended. N Y Had to contact eTel to obtain a new SIM card. The process was very easy; the call request was answered promptly and the call centre operator, Janine was concise very lucid and arranged for the replacement SIM card within a few minutes. She gets 10/10 plus 1 for good luck. Maurice M Very Quick Response to my Email. Easy to deal with! Peter B Very happy with the service provided to assist with porting numbers from Telstra, to E-tel and the simple process of activating a sim. Excellent customer service to date which is a very refreshing change Anna M Marvellous! Lady was wonderful, service was terrific. E.Tel should get 6 stars. Colin D Etel provide fast personal service, all queries are handled in a courteous manner. Thanks x V S Great service and really helpful customer support. Would highly recommend. Sophie C 10/10 customer service and only took a few mins to transfer my number across Max T Should have switched earlier. E.Tel is a competitive alternative to the mainstream service provides. It has great network coverage, lower costs, and the company staff are easy to access and super responsive. Jessica E Have just changed over to eTel and are very happy with the service provided to date. I had a query relating to my first bill and in speaking with Janine my queries were answered to my satisfaction in a professional manner. I live in the Perth metro area and have had no issues with my mobile reception. Stephen B A competent telco with very good value plans. Running on the Optus network. Very quick process in bringing my phone number over and activating my eSIM. About 15 minutes total. John M Joined E Tel today as my previous provider doubled my monthly payment as they no longer do a small data plan. I am a senior and only use about 2gb a month so very happy I found E Tel on website. Great small data sim only plans and number was ported in 10 mins. Easy to set up and $3 for first month. Cant go wrong with that offer. Thanks again. Neil I am super-happy with the ease and rapid response as well as the friendly assistance which I received when having issues porting my number. Aussie- based assistance too! James H It’s been easy and reliable for me. E tel is all I need. I can finally say goodbye to problems. Best of all, it’s cheap . I don’t need to pay more for stability . Swan L Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device.

$10/mth 10GB Promo $10 rate for 10 months, then reverts to standard rate of $15/month. Only for new signups before 31 December 2024 Plan Inclusions 10GB data Perfect for people with WiFi at home Extra data only $5/GB, no bill shock Unlimited national calls & SMS Standard national calls to mobile, landline, 1300, 1800 and voicemail within Australia Free international calls 100mins free international calls to 75 destinations Month-to-month, no contract Your Billing Cycle is from the 1st day to the last day of each month eSIM and standard SIM options Dial *#06# to quickly see if your phone is eSIM compatible. If it is, a 32-digit EID number will display on your screen. Terms & Fair Use Policy Apply Critical Information Summaries EXCLUSIVE PROMO 10GB $10/mth Unlimited national calls & SMS 100mins free international calls No lock-in contract Exclusive promo for Facebook customers eSIM and standard SIM options Keep your existing number Powered by the Optus network 100% Australian owned Claim Offer Can I transfer my existing number to E.Tel? Yes, transferring your number is easy! Simply provide your account details from your current mobile service provider when you activate your SIM. Transferring your mobile number takes about 15 minutes if your provided information matches at your current provider, which means you can start saving straight away. What network does E.Tel operate on? E.Tel Mobile operates on the fast and reliable Optus network which covers 98.5% of the Australian population. We're so confident about our network that we offer a 30 day network guarantee, see https://www.etel.com.au/coverage. We don't just offer amazing rates on such a high quality network, our speed is also uncapped! Can I make international calls? Yes, all our plans can make international calls, including free international call minutes to 75 countries including: Algeria, American Samoa, Argentina, Bangladesh, Belgium, Bermuda, Bhutan, Brazil, Brunei, Bulgaria, Cambodia, Canada, Chile, China, Colombia, Costa Rica, Czech Republic, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Guadeloupe, Guam, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Kazakhstan, Korea South, Kuwait, Laos, Lebanon, Macau, Malaysia, Malta, Mariana Is, Martinique, Mexico, Morocco, Myanmar, Nepal, New Zealand, Norway, Pakistan, Paraguay, Peru, Philippines, Pitcairn Is, Poland, Portugal, Puerto Rico, Romania, Saudi Arabia, Singapore, Slovakia, Spain, Sweden, Switzerland, Taiwan, Thailand, Turkey, UK, Uruguay, US Virgin Islands, USA, Venezuela, Vietnam That's impressive value considering our incredibly low monthly fees! Check your plan's Critical Information Summary to find out your plan's included value for international calls. Is there international roaming? Absolutely! We're here to help make your holidays easy, all E.Tel services can have international roaming activated when you simply give us a call a few days before you travel. Charges for international roaming depend on which destination you visit, and the best thing about it is that you only pay for what you use; perfect for people who mostly need to receive calls or texts and use maps from time to time. See our international roaming page for further information. Is there a contract term? With some of the lowest monthly fees in Australia for SIM only mobile plans, we don't need a contract term because you won't want to leave! Cancel at any time and your mobile plan will cease when your current period ends. How long does it take to receive my new E.Tel SIM? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our mobile plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. What happens when I run out of data? Please check your plan's page and Critical Information Summary to find out the rates and charges of your plan. You can also log into your account to find the Critical Information Summary. If you need further assistance, please contact us by emailing support@etel.com.au. What's the billing cycle and charge? You'll be billed on the same day each month—no more 28-day cycles that shift around and end up charging you 13 times a year instead of 12! Monthly Plan Users At E.Tel we like to keep things simple. Our monthly plan Billing Cycle is from the first day to the last day of each month. The Monthly Plan fee is charged in advance. Your first monthly fee and all your service inclusions are adjusted on a pro-rated basis (proportionally) depending on the remaining days of your service start month. Example: If you join on the 26th of August, your first month's charge, data allowance and allowance for included services is multiplied by 6/31 (6 = remaining days in August, 31 = total days in August. Protecting against unauthorised transfers Protecting our customers is our top priority. To protect our users from unauthorised ports, an additional identity verification process is used to verify the rights-of-use holder has authorised the request. We will confirm that you are the rights-of-use holder by one of the 2 methods: We will send a unique verification code directly to service number to be transferred via SMS, you will need to reply and SMS with this exact code to authorise the transfer. We will call the number to confirm the requesting person has direct and immediate access to the mobile device used in association with the mobile number and ask for direct authorisation, and verify the user's information matches the transfer requester's details. You must also provide the correct unique verification code sent to the service number over the phone during the same call to authorise the transfer. E.Tel protects you against Unauthorised High-Risk Transactions To protect you from unauthorised high-risk transactions, additional identity authentication processes will be used to authenticate your identity, before we undertake any of the following high risk transactions: Any transaction that may result in you losing access to your service such as porting or sim swaps. Changing your account information or security information. Adding or removing a person as an Authorised Representative Disclosing of your personal, business or account security information Addition of ongoing, or a large one-off charge being applied to your account. In cases where we reasonably suspect that someone has unauthorised access to your inbox, we may impose even more stringent security measures to protect you. What devices get blocked after the 3G shutdown? As the 3G network has shut down on the 28th of October, phones that only support 3G will no longer work in Australia. However, the 3G shutdown also affects some 4G and 5G phones. Phone is 4/5G but no VoLTE Many phones manufactured overseas, while they may support 4G or 5G data connections, may still face issues with voice calls in Australia. This is often because these devices rely on 3G networks for voice calls, especially for emergency calls (like dialing 000). The government has mandated that the carriers block these devices for safety reasons. VoLTE but incompatible Although some overseas phones technically support VoLTE, their VoLTE versions might not be compatible with Aussie networks. Different countriews have varying VoLTE protocols and frequency requirements, meaning some of these won't be able to make voice calls over Aussie 4G networks. You can find more information about this on our 3G shutdown info page. What is MMS and is it included? E.Tel offers unlimited standard national calls and SMS, however MMS is different. MMS (Multimedia Messaging Service) is a service that became popular back in the early 2000s that lets you send photos, videos, and audio clips through mobile networks. Though it has seen recent decline with the rise of WhatsApp, Messenger, and iMessage for sharing multimedia, there are still people who use MMS to send media. We strongly advise our customers to use apps like WhatsApp, Messenger, and iMessage to avoid the $0.25 per MMS charge. Where can I get an E.Tel SIM card? If you order an eSIM, you get it immediately in your mailbox so you can start saving with our plans straight away! If you need a physical SIM, Australia Post takes approximately 2-7 working days depending on your area. Express Post is available for a small fee. Do you have plans that come with a mobile phone? At this stage all of E.Tel Mobile's plans are SIM only plans, which means that you will need to have your own mobile device. Note that typically, the total cost to you for a mobile phone would usually be lower if you had purchased it outright from a store, rather than signing up for a phone plan that comes with a mobile device. One of the lowest monthly fees on the Optus network Turbocharged sim only mobile plans, wallet-friendly prices, E.Tel Mobile keeps up with your lifestyle. KEEP YOUR NUMBER Switch to E.Tel seamlessly - bring your existing number with you. LIGHTNING-FAST NETWORK Stay connected with the speedy and reliable Optus network. UNBEATABLE VALUE Get more bang for your buck with our incredible mobile plans. NO LOCK-IN CONTRACT Freedom at your fingertips - change or cancel your plan whenever you like. Join thousands of happy customers We understand the importance of having great customer service. Which is why some of the best people in the biz are ready to help you out with all things E.Tel. ✅ Super short wait times (typically under 1 minute) ✅ Easy to speak with an actual human (unlike every other mobile company) ✅ Aussie based call centre Our prices may be low, but you'll never get anything less than the highest level of service. Write a Review Very friendly and responding customer service, best offer I've found in Australia Ehab B Customer service is very helpful. Very happy with E Tel Barrie D International roaming, easy to get it activated before you leave Australia Paul G Great service and price. Recommend. Change over easy. John D Very helpful and easy to connect Ruel C Dealing with this company is quick, simple and easy. No need to wait a long time for your call to be answered. Staff are very helpful, friendly and courteous. Emails with esims are also quick to generate. I'd recommend them any day. David L E-sim for Indonesia, worked on arrival no issues with service Lee Service was easy to establish, good friendly staff. Phil O I would like to say that the support staff at eTel are amazing and really do their best to assist. I had a lot of trouble with my previous provider rejecting the requests to port over my number. The staff at eTel worked hard to get the matter settled. I can only say they are very efficient and helpful. Thank you eTel Thea W Unbeatable prices and reception, also great customer service. Wish I had discovered them sooner Emilia S Great service and prompt customer service. Considering very affordable price compared with other provider, customer service is superb responsive. Dr Chowdhury H During the process of bringing the code to E Tel, I filled in my information incorrectly. After writing an email to the customer service for feedback, I received good service and clear response and assistance. The service is great! Make yourself feel that you have chosen the right telecommunications company. Jenny T